Homeowner/FSA Customer, March 2 2008 Date:
03/02/08 Description:
“I just wanted to officially thank you and the members of your staff for an unbelievably outstanding job performed on our property in PawleysIsland.We were literally locked inside our subdivision in Northern Virginia when we received word that the hot water heater up in the attic had leaked and caused havoc on our home.Because of a terrible windstorm that knocked down power lines and a huge tree at the entrance of our subdivision, we were locked inside the development for almost 12 hours.Thankfully Nationwide Insurance gave your Company to us.Within an hour of our call to Nationwide, you were out there with fans and other equipment cleaning, and drying up the mess.
Within the short period of time we were hoping the work to be done, because of plans to be there with extended family members, it was completed to perfection!You and your Company were truly a Godsend to us.
Thank you all once again for all the quick, outstanding work you did for us.We will always remember your quick response and professional craftsmanship.”
Homeowner/FSA Customer, June 2008 Date:
06/25/08 Description:
“Just a brief word to tell you how wonderfully your team at FSA turned a miserable experience at my Litchfield by the Sea condo into a survivable event.As you will recall, at the time you stepped in and assured me that even in my absence (I was dealing with an imminent death in my family), you would attend to the myriad details necessary to restore my once delightful abode into the oasis it had been….I hope that FSA know how fortunate they are to have a representative as capable and personable as you are.In FSA’s line of work, superior people and work are what is needed in every instance.”
Homeowner/FSA Customer, April 2008 Date:
06/26/08 Description:
“Again thank you very much for taking care of our problem in a timely manner and for all your help in bringing about an uneventful end to the whole situation.Also, thank you for going ahead and taking care of the washing machine hose and the icemaker line.
They could have been potential bad problems in the future; therefore, we thank you for seeing the problem and getting it repaired.
We are very grateful for your kindness in taking the time to call and explain the damage, keeping us informed and for meeting with the insurance adjuster and advising him.Although I have not met you, I feel you are a friend.We shall highly recommend you.Your office staff was very kind and helpful when we came to pick out the carpet and the worker who came to put the key box on the door took the time to go over everything with me again and answered y questions.Everyone that I came in contact with was friendly, helpful and upbeat.God’s blessings upon you.”
Homeowner/FSA Customer, March 2008 Date:
06/27/08 Description:
“Thank you for the outstanding restoration work you performed on my condominium at Kingston Plantation.The home means much to me and my six children, who have had many happy times there.You were able to turn what was a very emotional situation for me into a beautiful, worry-free restoration.
My special thanks to you.You came through for me like a champion and I really enjoyed working with you.I’ll never forget how professionally you treated me and did all that you said you would.The place really does look better than new!You’re the best!”
Nomination letter for the Myrtle Beach Area Chamber of Commerce's ICE (Impeccable Customer Experience) Award from a Property Manager/ FSA Customer, 2008 Date:
06/28/08 Description:
“I am pleased to provide a recommendation letter for Full Steam Ahead (FSA).FSA has been a dedicated vendor for several years.They have been an instrumental part of the Grand Strand hand have successfully maintained a higher customer service standard for more than we could ever imagine.They also provide top qualities including loyalty, knowledge, friendly attitude, punctuality, availability and always go above and beyond.We look forward to a continuous relationship with FSA and hope you truly consider the positive impact and excellent example they have set for our community.”
Nomination letter for the Myrtle Beach Area Chamber of Commerce's ICE (Impeccable Customer Experience) Award from a Myrtle Beach Businesswoman/FSA Customer, 2008 Date:
07/01/08 Description:
“I recently hired FSA to do repairs on one of my rental properties after a fire.Steve Kahn’s rapid response after my initial call was beyond impressive.From the moment FSA took control of the situation, both my husband and I were impressed and comforted knowing that Steve and FSA were in charge.Steve worked directly with my insurance company and alleviated a lot of potential unforeseen matters.He made sure every small aspect of the damage was fully repaired.
I was kept updated on the progress of our repairs by the staff.They were more an accommodating to our schedules and bent over backwards to help with the selection process of paint, carpet, etc.
I am also impressed with the positive impact I have seen FSA have on our community.They are involved in numerous non-profit organizations and affiliated with several local committees and boards.Their willingness to give back to the community is admirable.”
Nomination letter for the Myrtle Beach Area Chamber of Commerce's ICE (Impeccable Customer Experience) Award from a hotel General Manager/ FSA Customer, 2008 Date:
07/05/08 Description:
“I have used FSA-Full Steam Ahead, Inc. on many occasions.In the hotel industry, an immediate and efficient response after fire or water damage is crucial to our operations.I have found them to be on the scene and working within the hour.FSA provides a staff that is knowledgable, professionally trained and equipped to having our units repaired efficiently allowing us to resume operations quickly.In the hospitality industry, a speedy and efficient turn around time is essential due to the economical impact, especially during our peek season.
In my position as General Manager, it is important to have contractors that are reliable, efficient, and professional and I have found FSA to be all of the above and then some.It is my pleasure to recommend FSA-Full Steam Ahead, Inc. for any and all fire, water or mold emergencies.”
McCray testimonial letter Date:
09/24/09 Description:
September 24, 2009
To Whom It May Concern:
In 2005 we were looking to relocate to the Myrtle Beach area. After having looked at many resales and new homes, we decided to build. Inasmuch as we did not know anything about building, we had the good fortune of meeting Messrs. Tony Brumfeld, co-owner of FSA, (Full Steam Ahead) and Richard Stiles, Project Manager for new home construction. Mr. Stiles took us under his wings and guided us through the entire process of building our custom home.
We closed on our home in May 2006, are completely satisfied and have no reservation about highly recommending FSA as an ethical, exceptionally professional, reliable, trustworthy, up-to-date company that delivers what it promises and builds superior well-constructed, quality homes at a competitive price.
While our home carried the standard one year guarantee, we are pleased to say FSA continues to service our needs. Their attention to detail, performance and customer service have far exceeded our expectations. We endorse this stellar company and would recommend friends and family without hesitation.
Feel free to contact us at 917-531-2021 if you have any questions about FSA.
Very truly yours,
Ernie & Gerri McCray
NMB Homeowners
Pinnacle Real Estate Management Date:
01/05/10 Description:
To Whom It May Concern:
Pinnacle Real Estate Management, LLC has operated for over fifteen years in and around the Myrtle Beach area(s). All told, I have personally worked in the community association management field for over twenty-five years.
Some of the most challenging aspects of property management are the unexpected emergency situations which can lead to chaos, frustration and costly physical damage to the facilities. Over the years, we have worked with several casualty loss and restoration companies. Generally, we found our experiences with those companies to be “hit or miss” as far as the professionalism and expertise with which they handled the projects. It always seemed that I found myself stepping in to coordinate and guide these “experts” through their work, straightening out their errors and dealing with upset owners who were not properly serviced.
Fortunately, we eventually called on Full Steam Ahead (immediately after a major fire at one of our properties). Before the fire was out, they were on site, communicating with the fire department representatives, coordinating with the insurance adjusters and immediately taking steps to prevent further damage. They had a plan in place which they orchestrated to perfection. Full Steam Ahead worked with the individual homeowners in a very professional, yet personable manner. They also kept us apprised of the progression of the work. The restoration was prompt, the insurance company was kept in the loop, signing off on the stages of repair, and everyone walked away with nothing but compliments and satisfaction.
Needless to say, over the many years since that first encounter with Full Steam Ahead, we would never consider calling another company. We have used Full Steam Ahead extensively for numerous water damage events (both minor and major). Not only do they provide top of the line, quality work, but they do it with a wonderful attitude.
We never have to “follow up” to see what’s happening. They’ve already kept us updated; they are ahead of us. We have enough problems to deal with in our field of work. Full Steam Ahead takes problems off our plate, and we are confident that our clients will be happy with the results. I would whole-heartedly recommend them.
Sincerely,
Lisa A. Johansen
Lisa A. Johansen, PMIC, CMCA
President
Pinnacle Real Estate Management, LLC
Ally Management Date:
01/08/10 Description:
To: To Whom It May Concern
From: Sarah Trisler - Ally Management, Inc.
CC: Full Steam Ahead
Date: January 8, 2010
I am pleased to provide a recommendation letter for Full Steam Ahead (FSA). FSA has been a dedicated vendor for several years now with Ally Management.
They have been an instrumental part of the Grand Strand and have successfully maintained a higher customer service standard far more than we could ever imagine.
They also provide top qualities including loyalty, knowledge, integrity, punctuality, availability and always go above and beyond.
FSA is not only a leader in the fire and water restoration and mold remediation business but also a leader in our community.
We have enjoyed the friendship and community bond our companies have formed while contributing and assisting in local and national related charities.
We look forward to a continuous relationship with FSA and hope you truly consider the positive impact and excellent example they have set forth through business and our community.
Please contact me if you have any questions and best of luck to you in your selection.
Sincerely,
Sarah Trisler
Director of Operations
Ally Management, Inc
To Whom It May Concern:
Pinnacle Real Estate Management, LLC has operated for over fifteen years in and around the Myrtle Beach area(s). All told, I have personally worked in the community association management field for over twenty-five years.
Some of the most challenging aspects of property management are the unexpected emergency situations which can lead to chaos, frustration and costly physical damage to the facilities. Over the years, we have worked with several casualty loss and restoration companies. Generally, we found our experiences with those companies to be “hit or miss” as far as the professionalism and expertise with which they handled the projects. It always seemed that I found myself stepping in to coordinate and guide these “experts” through their work, straightening out their errors and dealing with upset owners who were not properly serviced.
Fortunately, we eventually called on Full Steam Ahead (immediately after a major fire at one of our properties). Before the fire was out, they were on site, communicating with the fire department representatives, coordinating with the insurance adjusters and immediately taking steps to prevent further damage. They had a plan in place which they orchestrated to perfection. Full Steam Ahead worked with the individual homeowners in a very professional, yet personable manner. They also kept us apprised of the progression of the work. The restoration was prompt, the insurance company was kept in the loop, signing off on the stages of repair, and everyone walked away with nothing but compliments and satisfaction.
Needless to say, over the many years since that first encounter with Full Steam Ahead, we would never consider calling another company. We have used Full Steam Ahead extensively for numerous water damage events (both minor and major). Not only do they provide top of the line, quality work, but they do it with a wonderful attitude.
We never have to “follow up” to see what’s happening. They’ve already kept us updated; they are ahead of us. We have enough problems to deal with in our field of work. Full Steam Ahead takes problems off our plate, and we are confident that our clients will be happy with the results. I would whole-heartedly recommend them.
